Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it. It must be unused, with the tags attached and in its original packaging. You will also need the receipt or proof of purchase.

To return an item, please contact us at contact@dk-jordstrom.com. Once your request has been approved, the return must be sent to the following address: Anodys Investment LLC, 4008 Laramie Street Suite E, Cheyenne, Wyoming 82001, United States.

If your return is accepted, we will send you a return label together with instructions on how and where to send your parcel. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any questions about returns at contact@dk-jordstrom.com

Damages and issues
You must inspect your order when you receive it and contact us immediately if the item is defective or damaged, or if you have received the wrong item, so that we can assess the problem and put it right.

Exceptions/non-returnable items
Certain types of items cannot be returned, for example, perishable goods (such as food, flowers or plants), custom products (such as special orders or personalised items) and personal care goods (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to make sure you get what you want is to return the item you have received. Once the return is accepted, you can make a separate purchase for the new item.

EU 14-day cooling-off period Notwithstanding the above, you have the right to cancel or return your order within 14 days, for any reason and without giving an explanation, if the item is shipped to the EU. As above, your item must be in the same condition as when you received it. It must be unused, with the tags attached and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your returned item, and let you know whether or not the refund has been approved. If it is approved, you will automatically be refunded to your original payment method within 10 working days. Please bear in mind that it can also take some time for your bank or credit card company to process and post the refund.
If more than 15 working days have passed since we approved your return, you can contact us at contact@dk-jordstrom.com.